How long will your engineer reach our factory?

Within one week after machine arrival your factory.

How many days will you finish installing?

We will finish installation and training within 15days.

What should we charge for your engineer?

You should charge for the cost of our engineer's visa , air tickets, hotel, food ,and also their salary 80USD one day per person.

How long is your machine's warranty period?

All our machine have one year guarantee, starting from finished installation.

How could we do after one year warranty period?

We also can do service for you, but you need pay salary for my technician 80USD/day.

How could we do if the parts broken within warranty?

We would express the free replacement parts during the warranty date.

Does your engineer understand English?

Our engineer understand a little English. All our engineer have more than five years machine installation experience. In addition, they can use body language to communicate with customer.

Can you help us find any engineer in our location?

Of course, we will check and inform you as soon as possible.

How do we solve the machine problem after your engineer leaving?

Generally speaking, there will be no problem after finish installing. In case you have any problem. You can contact our sales at any time. Our engineer will take a solution video according your description.

How many worker do we need running those machines?

Except Two for bag making machine, flexo printing, slitting, ultrasonic sewing, hydraulic punching machine only need one person for each.