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FAQ

How long will your engineer reach our factory?
Within one week after machine arrival your factory.
How many days will you finish installing?
We will finish installation and training within 15days.
What should we charge for your engineer?
You should charge for the cost of our engineer's visa , air tickets, hotel, food ,and also their salary 80USD one day per person.
How long is your machine's warranty period?
All our machine have one year guarantee, starting from finished installation.
How could we do after one year warranty period?
We also can do service for you, but you need pay salary for my technician 80USD/day.
How could we do if the parts broken within warranty?
We would express the free replacement parts during the warranty date.
Does your engineer understand English?
Our engineer understand a little English. All our engineer have more than five years machine installation experience. In addition, they can use body language to communicate with customer.
Can you help us find any engineer in our location?
Of course, we will check and inform you as soon as possible.
How do we solve the machine problem after your engineer leaving?
Generally speaking, there will be no problem after finish installing. In case you have any problem. You can contact our sales at any time. Our engineer will take a solution video according your description.
How many worker do we need running those machines?
Except Two for bag making machine, flexo printing, slitting, ultrasonic sewing, hydraulic punching machine only need one person for each.

NOTE

We will attend The 20th Vietnam International Plastics & Rubber Industry Exhibition.
Exhibition time:23th – 26th Nov., 2022.
Booth No.:A384